Customer Service Manager (m/w/d)

Job description

Let’s Start with our Story Every great career begins somewhere, and this one starts here. We are a team that believes in big ideas, bold moves and the people behind them. This is where you could be part of something exciting! Onventis has been a cloud pioneer for digital transformation of purchasing and finance processes since 2000. The cloud-based software Onventis Buyer is an all-in-one procurement system that helps companies to manage their business spend in order to achieve financial control, efficiency, compliance and cost savings. Why This Role Matters: As a Customer Service Manager, you play a key role in helping our national and international customers get the most out of our Onventis Platform. By handling queries via our portal, resolving standard issues independently, and collaborating with senior colleagues on more complex cases, you ensure a smooth and positive customer experience. Your work directly impacts customer satisfaction, trust, and long-term relationships with our clients. Your Role at a Glance: As a Customer Service Manager, you ensure customers successfully use our platform by delivering responsive support, practical guidance, and continuously improving the...