Director of Operations

Job description

Job Title Director of Operations Job Description Summary: Job Description: Responsibilities: - Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility. - Establishes general and job specific performance standards, and advises management/supervisory staff of standards and targeted yearly goals. - Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts. - Conducts site surveys/inspections with Operations Managers, Area Managers, Account Managers, and customers, as well as unscheduled site audits to assess technical skill levels, production rates, and quality of service. - Develops and implements quality assurance methods and procedures, overseeing and assessing quality levels achieved at individual accounts. - Ensures the implementation of the company’s standardized work processes. - Remains knowledgeable in new product/service delivery and communicates same to Operations Managers, Area Managers, and Account Managers. - Understands and utilizes key technology applications. - Coordinates and oversees all start-ups and transitions, providing the necessary lia...