Customer Support Specialist (French Speaker)

Job description

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do. You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader. What you’ll be doing: Provide product information and effective technical and administration support through multiple channels (phone and email); Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior; Proactively manage customer expectations;: Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; Liaise with peers as well as cross-departmentally to provide complete and thoroughly researche...