Software Engineer - Ruby AI

Job description

About the Team We're the Ruby AI team, building Rubrik's AI-powered assistant for Rubrik Security Cloud. Customers use Ruby to troubleshoot issues, run diagnostics, and perform operations through natural language, powered by a multi-agent architecture. The system ships to thousands of enterprise customers in production and is central to Rubrik's AI strategy. About the Role: You'll design and build AI agents that help customers manage and protect their data through conversation instead of complex UIs. You'll work primarily in Python and Go, covering the full agent lifecycle: behavior design, tool integration, evaluation, and production observability. This is a hybrid role based in Palo Alto with deep ownership in a fast-moving product area. What Makes This Role Unique: This isn't a demo or an internal tool. Ruby ships to thousands of enterprise customers who depend on it daily. You'll own production agents working at the intersection of large language models, enterprise security, and product design with a small team where your contributions are directly visible to company leadership. The Impact You'll Have: - Build AI agents that resolve real customer problems (vSphere troubleshooti...