Delivery Manager I

Job description

The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers’ primary contact throughout the life cycle of their service. This position requires effective time management skills, passion for customer advocacy, performance excellence, attention to detail and a high level of integrity and work ethic Principle Duties and Responsibilities: - Cultivates and maintains customer relationships within assigned account base. - Actively create tasks that impact service design, success and impact future concepts, products, and innovations. - Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. - Host ongoing webinars and trainings for Managed Services customers and internal teams. - Proactively developing campaigns to re-engage customers and increase custo...