Major Incident Manager with German

Job description

Who we are We are looking for new members for our Major Incident Management team ! With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services. The Major Incident Management team is responsible for the day-to-day operation of Major Incident Management and serves as the single point of contact for the entire Major Incident process. To this end, Major Incident Management assumes a leading role in the context of all major incidents, including those that occur simultaneously, in order to ensure the effective and efficient implementation of the process. It also ensures regular communication with stakeholders, e.g. customers. As part of the service provision, the Team shall ensure constant availability between Mo-Fr 8-18 and on call via a telephone number used exclusively for this service and the Major Incident Management mailbox. What you will be doing: - Inviting all relevant parties, including fault clearance teams, affected areas, and stakeholders, to the Majo...