Sr Manager, Project Planning

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - The Sr Manager, Project Planning leads complex, enterprise‑wide initiatives that enhance customer satisfaction, loyalty, and advocacy across the full customer journey. - This role is accountable for the strategic planning and end‑to‑end execution of CX programs—aligning cross‑functional stakeholders, removing operational barriers, and ensuring delivery of measurable, customer‑centric outcomes. - By driving collaboration, operational discipline, and strategic insight, the Sr Manager translates customer feedback and data into meaningful improvements that strengthen both the customer experience and organizational performance. What you'll do: This list is intended to reflect the current job but there may be addit...