GSOC Manager - Weekends Included

Job description

Job Title: GSOC Manager Department: Global Security Operations Center (GSOC) Reports To: GSOC Americas Manager Direct Reports: GSOC Analysts, Operators Employment Type: Full‑Time Location: Austin, TX / Onsite Travel Requirement: Minimal to Moderate (as needed for client or site support) Position Summary: The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders. Essential Duties and Responsibilities: 1. GSOC Operations & Shift Leadership 2. Access Control & Physical Security Operations 3. Incident Monitoring, Triage & Response 4. Client & Stakeholder Communication 5. Performance Management & Team Development 6. Training, Readiness & Continuous Improvement 7. Compliance, Risk & Audit Support 8. Tools, Technology & Documentation - Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage. - Maintain appropr...