Front Desk Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Interessant Hotels & Resorts Management . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Position Summary: The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting team members to maintain brand standards. This role acts as a leader on shift, resolving guest concerns, managing workflow, and ensuring accurate and efficient front office procedures. This will be a PM position. Key Responsibilities: Guest Service & Operations: Lead by example in delivering outstanding guest service in alignment with brand standards Handle guest concerns, complaints, and service recovery promptly and professionally Ensure smooth check-in and check-out processes Monito...