Senior Manager, Communications

Job description

Responsible for creating and managing communications, standard operating procedures, and training materials for Store Operations. Partners with internal teams to ensure clear, accurate messaging, maintains a digital content repository, and keeps materials up to date. Serves as a key resource across the organization while also leading and developing a team. Essential Duties and Responsibilities: - Meets and communicates with business partners to determine communication needs related to Store Operations. - Responsible for translating common and specific business practices into written standard operating procedures. - Creates special communication vehicles based on requirements outlined in meetings, conference calls and written documentation. - Designs and creates reference and training materials related to specific Store Operations projects. - Reviews, proofreads and offers feedback on the written document produced by others. - Learns and understands store presentation and operational standards. - Manages an online repository of digital information. - Develops a regular process for the review of materials to determine the need for updates; updates materials as warranted by new or cha...