IT Configuration Analyst

Job description

The IT Configuration Analyst provides configuration management leadership to ensure the configuration management database (CMDB) accurately represents enterprise infrastructure, applications, and services. This role owns day‑to‑day and strategic CMDB activities, ensuring configuration data is complete, trusted, and usable for decision‑making across the IT environment. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management. The position serves as a key liaison between operations, engineering, and service management stakeholders to ensure configuration practices support stable, efficient, and compliant IT service delivery. Key Responsibilities: - Lead day‑to‑day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships. - Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy. - Plan and execute configuration audits and certifications, compare CMDB data to ac...