3D SW & Data Advanced Support Engineer

Job description

3D SW & Data Advanced Support Engineer Description -: The HP AM SW and Data team, a division within the R&D and Technology Lab, is tasked with overseeing worldwide software and data products as outlined by product management. This team collaborates closely with Product Management, R&D teams, Customer Assurance, and customers to ensure excellence in product development and delivery, as well as proactively addressing field issues and customer cases. Primary Function: The primary responsibility of the HP AM- SW & Data Advanced Support Engineer is to provide expert support for our customers. This role is integral to the team, focusing on the following core areas: Taking ownership of the rapid resolution for the most complex and high-impact technical escalations that cannot be addressed by frontline support teams. Empowering frontline teams through a shift-left approach, utilizing insights gained from escalations to implement practical improvements, thereby enhancing the customer experience and reducing support costs. Developing service engineers to elevate the quality, speed, and effectiveness of escalation handling. Key Duties and Responsibilities: Act as the primary point of contact...