Product Operations Lead

Job description

GoodHabitz helps organisations build learning habits at scale. We're a B2B SaaS platform operating in the human skills development space — and we're mid-transformation, moving from a sales-led model to one where the product itself drives activation, engagement, and renewal. That transformation is only real if strategy actually becomes execution. Right now, it doesn't always. That's why this role exists. As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi-team product organisation. You'll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately. What you'll own: Product Operating System: Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it. Insights and decision infrastructure: Build the layer that turns signals into action. You'll define how teams consume product analytics, cust...