Catering Concierge

Job description

Is menu planning your secret skill? Are you the one friends and family turn to when they want their next party to go off without a hitch? Join our team as our Catering Concierge! Our Concierge is responsible for working with catering customers to ensure their orders go smoothly, from figuring out how much food they need to ensuring it is delivered hot and on time, and all the logistics in between, communicating between the customer and our catering division. The ideal candidate excels at both verbal and written communication, is a whiz at timelines, and keeps detailed records. This position requires office work on the weekends, holidays, evenings and early mornings, and occasional onsite work at events, including delivery driving, as part of the catering service team. This is a part-time position which may (upon approval) be combined with a front- or back-of-house position in the restaurant to make a full-time equivalent. Duties include: - Answering inquiries from customers by phone, email or in person in a timely and customer service-oriented manner that represents the values of Highway Inn. Professional, proper, and courteous phone skills are required, including transferring call...