Customer Support / Sales Specialist

Job description

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally. Responsibilities: - Develop good business relationships with new and existing customers. - Processing customer purchase orders and enquiries. - Manage and process customer enquiries by both phone and email. - Identify opportunities to up and cross sell products as per customer requirements. - Inform customers on the technical benefits of our products. - Work and support external sales colleagues to ensure high level of customer service. - Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required - Stay up to date on product knowledge and keeping up to date on product material. - Weekly & Monthly reporting through SAP Skills & Experience: - Experience in a similar role. - Technical and or Production experience is a distinct advantage. - Experience working with multi...