Support Specialist-Front Desk Associate (Housing Support Services) - Part-time

Job description

SUMMARY: The Support Specialist/Front Desk Associate is responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting with resident situations, greeting all visitors, supporting program staff. Pay ranges from $20-$22 per hour Shifts available: Part time: Saturday and Sunday 1st shift RESPONSIBILITIES: - Provide Person-Centered Customer Service and coordinated support to clients/residents, guests, staff and all other community stakeholders. - Answer resident/client and guest questions in person and over the phone. - Respond to clients who experience complex challenges impacting stability, health, safety. - Coordinate and troubleshoot day to day logistics of facility. - Assess and deescalate conflict with clients in a manner that ensures safety for the individual as well as the community. - Devote the time and energy required to ensure that all clients are engaged and that all encounters with clients are positive, professional, and reinforcing of the key missions of the program as well as the agency. - Maintain electronic heal...