Help Desk Manager

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity will require the candidate to work onsite in downtown Washington, DC, five (5) days per week; Monday through Friday. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. We are looking for a highly qualified, experienced, and self-motivated individual to perform the duties of a Help Desk Lead to support a potential future business opportunity located in Washington, DC. The ideal Help Desk Lead will: Essential Functions, Responsibilities & Duties may include, but are not limited to: - Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management. - Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related serv...