ServiceNow Support Specialist

Job description

Pritchard Industries is seeking a motivated and detail-oriented ServiceNow Support Specialist to support the implementation, maintenance, and daily operations of our ServiceNow platform. This role is ideal for an individual who recently obtained their ServiceNow certification and is looking to grow their career in platform support, operations systems, and technology administration. The ServiceNow Support Specialist will assist with work order ticket management, user support, training coordination, reporting, and system maintenance while partnering closely with Operations, IT, and leadership teams during platform rollout and ongoing enhancements. Essential Duties and Responsibilities: - Serve as a primary support resource for the ServiceNow platform and work order ticket system - Support ServiceNow implementation, rollout, and enhancement initiatives - Assist with monitoring and managing work order ticket workflows, assignments, and escalations - Provide first-level support and troubleshooting for ServiceNow users - Assist with user onboarding and training related to ServiceNow processes and workflows - Support the creation and maintenance of process documentation, training material...