Director, Support Center
eSentire · Waterloo, Ontario, CA
About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the pre...
Job description
About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats. Why this role exists: The Support Center is the front door to our customers. This is the place where urgency, clarity, and trust are won or lost in real time. Today, our Support Center is a capable, globally distributed team handling a wide range of technical and operational requests. Tomorrow, it needs to become a high-performance, intelligence-driven engine that resolves more, escalates less, and actively improves the systems around it. This hybrid role is based in Waterloo, Canada. What you’ll own: You will have end-to-end ownership of the global Support Center function, including: Global operations leadership - Lead a distributed team across Canada, Irelan...