E-COMMERCE CUSTOMER SERVICE ASSOCIATE
Von Maur · Davenport, Iowa, US
As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity...
Job description
As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience. WHAT YOU’LL DO: - Own the customer experience – greet callers sincerely, be friendly and thank every customer - Provide product and website support to online customers, take orders by phone - Investigate package issues and find solutions to customer problems - Compose customer correspondence – email, social media, live chat - Collaborate with couriers and other company departments to resolve order issues - Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. - Competitive wages - Generous merchandise discount - Comprehensive benefits - 401(k) retirement plan - Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned...