Hospital Operator

Job description

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time. The Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required. Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience are required. Applicant must have multi-phone line experience. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant is required to...