Global Security - Alarm Monitoring Specialist

Job description

Join our team to protect the firm's employees and assets throughout North America. The Alarm Monitoring Center (AMC) protects the firm's employees and assets throughout North America. Join the team responsible for monitoring, researching, reviewing, and analyzing alarms and video, to ensure compliance with standard operating procedures in a timely manner. Our team acts as the communication and situational awareness hub for the firm, operating 24x7x365. As an Alarm Monitoring Specialist within the Global Security team, you will interact with employees at retail branches and corporate locations acting as the primary intake for security related incidents. These cases are disseminated to other security professionals for further guidance. Available schedules to include weekends and/or evenings. Job Responsibilities: - Respond in a timely manner to alarm signals to ensure the protection of lives and property - Appropriately dispatch law enforcement, guards or service vendors when needed - Accurately manage inbound calls and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource - Ensure all incidents are effecti...