Sr. Physician Services Specialist, Ortho, Full Time, First Shift

Job description

This position will serve as an ambassador of care for patients before and after a patient visits, as well as before and after surgical procedures performed in clinic and the OR. The position will work as a resource to help support clinics and providers, and will assist leadership with training, education, and KPI tracking related to surgical and clinic scheduling functions. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency, and will step in to provide expert support to non-senior team members. Administration: Scheduling: - Answers telephone and direct to correct person if needed. - Manages Outlook Calendar for providers within the clinic. - Manages office incoming mail. - Manages incoming communication related to case authorization. - Validates registration information with patients and verifies all third-party payors (i.e. BWC, accident insurance, etc). - Engages in population appropriate communication. - Gives clear instructions to patients/family regarding treatment, diagnostic, procedural or surgical plan as directed by clinical team. - Monitors and coordinates timely f...