Front Desk Guest Service Agent (FT)

Job description

SUMMARY: This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Welcome/bid farewell to guests - Check in/Check out guests - Maintain guest accounts - Be knowledgeable of all resort activities - Anticipate guest concerns/problems and deal with them before they become complaints - Handle complaints with empathy and courtesy - Handle all incoming telephone calls, paging system and guest messages - Follow all safety and emergency policies and procedures - Maintain par stock of office supplies/ordering when necessary - Clean and maintain work area - Assist with PBX duties as needed - Must understand and abide by environmental practices of the resort - Other duties as assigned EDUCATION/EXPERIENCE: Prior experience in front desk operations or customer service is preferred. Must have strong computer skills and be familiar with Microsoft office software. Knowledge of LMS software is a plus. OTHER SKILLS AND ABILITIES: - excellent guest service skills - high energy level - good oral...