Customer Success Manager
NinjaOne · Sydney, New South Wales, AU
As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers.
Job description
About the Role As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. Location - Sydney, NSW (North Sydney) - Hybrid, in office on Monday, Wednesday, and Friday plus additional days as required What You’ll be Doing - You will be responsible for growing your individual book of business within your portfolio of existing accounts - Proactively engage and reach out to your accounts on a regular basis - As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities - Communicate with customers and react to client requirements quickly and efficiently - Ana...