Research Consulting Lead - Experience Strategy & Insights

Job description

Become a part of our caring community The Research Consulting Lead – Experience Strategy & Insights plays a critical role on the CenterWell Customer Experience (CWCX) team. You will transform customer signals into clear insights, priorities, and decision confidence for business leaders. You will partner with Journey Transformation, VOC Insights, Analytics, Digital Products, and Business Units. You will define insight strategies, design and implement research, integrate multiple data sources, and connect experience insights to outcomes. You will operate as a strategic consultant, ensuring research and measurement efforts directly inform prioritization, investment decisions, and experience improvement roadmaps across CenterWell. You will report to the Director, Strategy Advancement. Insight Strategy & Maturity: - Define and lead experience insight strategies with care for CenterWell, LOB, and enterprise priorities. - You will improve CX insight experience by integrating VOC, research, operational data, and analytics into a cohesive understanding of customer experience. - Ensure insights are decision-ready, prioritized, and tied to articulated business questions and outcomes. - Yo...