IT Support Engineer

Job description

Company Description If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place. We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally. Job Description: This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach. - Provide telephone and email support for internal users - Microsoft365 User Administration - Starters / Movers / Leavers Process - Backup administration and testing - Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate - Document new and update existing IT procedures - Assist with projects of all sizes including technology infrastructure and software projects - Overall management and responsibility for the efficient handling of support requests - The ability to conduct and participate in client meetings / system demonstrat...