Human Services Assistant II

Job description

GENERAL WORK TASKS (Illustrative Only): Family Services (Primary Role) - Transport clients (foster youth, families, Adult Services clients) to appointments, visitations, and meetings - Support family visitation and engagement activities - Assist with case documentation, filing, and records management - Help obtain vital documents (birth certificates, Social Security cards, etc.) - Coordinate appointments, referrals, and client follow-ups - Provide support with home visits and client communication - Assist with adoption, foster care, and Adult Services case activities - Maintain tracking logs for due dates, expenditures, and program requirements - Prepare correspondence and assist with case documentation Benefits Programs (As Needed): - Assist clients with SNAP, Medicaid, TANF, and energy assistance applications - Scan, register, and route applications in VaCMS - Screen for expedited services - Respond to benefit inquiries and assist with EBT issuance - Schedule appointments and send notices - Support case maintenance tasks such as return mail and transfers Administration (As Needed): - Provide front desk coverage and greet clients - Assist customers with applications and forms - Pe...