Computer Tec Sup Spec 1

Job description

Summary: UASC is looking for an IT Support Specialist to deliver customer-focused support to our employees. This position provides day-to-day technical support and training for PC’s, networking infrastructure, server systems, networked copiers and printers, smartphones, VOIP handsets, and iOS tablets. This position recommends hardware and software solutions, including new acquisitions and upgrades. This position may participate in design and development of information technology and infrastructure projects. Essential Duties and Responsibilities include the following, other duties may be assigned: - Provides timely technical support for end-user requests via hands-on service, telephone, and email for users at local division location and remote offices. - Resolves end-user requests by creating, tracking, escalating, documenting issues, and closing work requests in the work order tracking system. - Escalates issues to internal IT staff or external vendor support as required. - Configures, deploys, and supports desktop and laptop PCs, applications, and printers. Creates and manages system images. - Performs diagnostics with users to collect information about problems and to determine t...