Mortgage Single Point of Contact Relationship Sr Specialist

Job description

Are you ready to build meaningful relationships while helping customers navigate complex financial challenges? Citizens Bank is seeking a Single Point of Contact (SPOC) Relationship Manager to serve as the primary liaison for borrowers throughout the default, loss mitigation, foreclosure, and bankruptcy processes. In this role, you’ll play a key part in helping borrowers identify and implement solutions to address financial hardships, all while ensuring compliance with investor and regulatory requirements. If you’re a problem-solver with strong communication skills and a passion for making a difference, this may be the perfect opportunity for you! What You Can Expect in This Role: - Customer-Centric Approach: Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship. - Problem-Solving Focus: Offer a wide range of assistance options to meet each customer’s needs and provide suitable repayment solutions. - Extensive Training: Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios. - Dedicated Support: Work closely with leaders and peers who are committed to helping y...