Client Service Representative - Receptionist

Job description

Client Service Representative – Receptionist Pets and Vets as Partners is an AAHA-accredited, dog and cat general practice in West Lafayette, Indiana, providing comprehensive care to the Greater Lafayette community. Guided by our motto, “quality pet care with a gentle touch,” we’re a team-focused, client-centered clinic that values compassion, collaboration, and growth. We’re looking for a Client Service Representative to be the first and last impression of our clinic. In this role, you’ll communicate with clients, manage scheduling, handle check-in and check-out, and help create a top-tier experience in a friendly, welcoming, yet professional environment. What You’ll Do - Be the first and last impression—greet clients with warmth and professionalism - Manage phone, online, and in-person communication - Schedule appointments and keep the daily schedule running smoothly - Coordinate communication between clients, DVMs, and technical staff - Maintain accurate records and communicate with outside clinics/labs - Review invoices, process payments, and support prescription fulfillment - Keep client areas clean, organized, and welcoming - Educate clients on products, services, and online...