Front End Supervisor

Job description

Description FRONT END SUPERVISOR JOB DESCRIPTION: To assist the Front-End Manager providing friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while upholding Personnel Policies. Reports to Front End Manager. Supervises Cashiers, Maintenance, Security Guard on scheduled shifts. Responsibilities: 1.) CUSTOMER SERVICE - Treat people fairly, consistently, and with respect so that they are given a reason to return. - Ensure efficient, informative and friendly service according to established customer service vision and standards. - Ensure flow of customers through register by having the appropriate number of lanes open as service demands. - Provide product information and educational materials to customers. - Exceed customer expectations when resolving customer complaints - Ensure that the music creates a pleasant experience for customers while changing every few hours. - Maintain a fully stocked, organized customer service desk. - Handle returns and pass on pertinent information to Department Managers regarding questionable products. 2.) CASHIER DEPARTMENT: - Supervises cashier department on day-to...