IT Manager, End User Device Support

Job description

Superlanet is seeking an IT Manager on behalf of our client, a well-established regional hospital system operating two acute-care hospitals and an affiliated network of clinical locations. This will be a direct hire role, with an onsite expectation. The IT Manager will lead and develop a team of End User Support Analysts responsible for the support, deployment, and lifecycle management of the organization’s end user computing (EUC) environment across hospital campuses and ambulatory sites. This role owns the full endpoint ecosystem, including workstations, laptops, mobile devices, clinical workstations-on-wheels (WOWs), printers, peripherals, and associated software. The IT Manager will drive operational excellence, establish standards, and ensure a high-quality end user experience across all clinical and business environments. Key Responsibilities: Lead, mentor, and develop a team of End User Support Analysts, fostering a high-performance, service-oriented culture Oversee day-to-day endpoint support operations across multiple hospital and ambulatory locations Manage the full lifecycle of end user devices, including procurement, imaging, deployment, maintenance, and refresh Establi...