General Manager (Sbarro)

Job description

Key Responsibilities: 1. Operational Management: - Oversee the daily operations of the Sbarro restaurant, ensuring consistent quality in food and service. - Maintain cleanliness, organization, and presentation of the restaurant in accordance with Sbarro standards. - Ensure the restaurant operates efficiently during all shifts, maintaining appropriate staffing levels for peak and off-peak hours. - Ensure all food preparation and kitchen procedures meet health and safety guidelines, and monitor food quality. 2. Staff Management: - Recruit, hire, train, and manage restaurant staff, including cooks, cashiers, and service staff. - Develop work schedules to ensure adequate coverage during all hours of operation. - Provide leadership and motivation to staff, ensuring they follow operational procedures and deliver excellent customer service. - Conduct performance evaluations and provide coaching and feedback to improve staff performance. - Handle employee issues, resolve conflicts, and provide training to maintain high service standards. 3. Customer Service: - Ensure a high level of customer satisfaction by providing exceptional service in a fast-paced environment. - Address customer compl...