Resident Liaison Officer

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role: We are looking for an organised and customer-focused Resident Liaison Officer to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Working on our long-term partnership with Warwick Housing, you will help coordinate dealing with customer satisfaction and disrepairs, liaising with residents throughout scheduled works. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. Responsibilities: - Handle outgoing calls to residents and incoming calls from clients, providing clear and professional updates on repair works. - Process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting....