Product Operations Lead

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Product Operations team is the analytical and strategic backbone of Fraud and Safety Investigations (FSI) at Airbnb. We turn complex operational data into clear business decisions, close the loop between frontline agent insights and product strategy, and drive cross-functional alignment with Product, Engineering, Analytics, and Policy partners. You'll join a team that thrives when the data tells a complicated story — and knows how to make it actionable. The Difference You Will Make: You'll lead one or more operational domains (e.g., fraud detection, listing verification, content moderation) and own a strategic cross-functional workstream; shaping how FSI runs the business, mitigates risk, and launches new capabilities. Success means surfacing root causes that change product priorities, driving...