Senior Business Analyst - Fraud & Claims

Job description

Senior Business Analyst – Fraud & Claims | Advancing claims and fraud platforms through intelligent automation As a Senior Business Analyst, you will work independently with minimal guidance, contributing to the definition, design, and delivery of initiatives across Fraud and Claims in the Consumer Operations Delivery Town. This role brings deep operational knowledge to help shape solutions that improve effectiveness and efficiency across claims management, fraud detection, and alerts management. We are building the next generation of these platforms, advancing how claims and fraud are supported through intelligent automation. In this role, you will apply operational insight to help translate business needs into practical, scalable product capabilities (e.g., Cypress, Redwood, Oak) that align with both current operations and evolving best practices. Primary Responsibilities Include: Collaborate with stakeholders across Fraud and Claims to gather, document, and analyze business requirements, translating them into functional specifications . Analyze workflows to identify opportunities to enhance efficiency, consistency, and automation across claims and fraud operations. Assess and re...