Exception Specialist II - Onsite - Charleston, WV

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Exception Specialist II to join our team. This role is responsible for the accurate fulfillment and approval procedures related to transportation service requests and reservations before and/or after the transport has taken place. It involves the use of internal and external resources, as well as direct outreach to members, facilities, clients, and other stakeholders to ensure service efficiency and resolution. The Exception Specialist II will provide comprehensive support in customer service, exception handling, and issue investigation, while contributing to continuous process improvement and supporting team collaboration. This role…: Ensures accurate trip data input and resolution in alignment with service guidelines. Investigates benefit utilization issues, pre-authorizations, process denials, mileage validation, meals & lodging, level of service, and provides effective solutions. Advises management on customer service concerns and exception trends. Manages and recommends...