Client Service & Product Support Specialist / Technical Support

Job description

ADP is hiring a Client Service & Product Support Specialist . This position is hybrid; working in the office 3 days a week and 2 days from home. In this role, the Support Specialist will be responsible for providing enterprise level support to clients and workers via live chat, email and phone channels. You will act as a first point of contact for clients and workers and help triage and strategize to answer questions related to the WorkMarket platform. We are looking for someone with a curiosity for technology, a passion for service, a problem solver, an active listener and goal oriented. You must be a relationship builder, organized and communicate clearly while thinking outside the box to help resolve matters efficiently and effectively. A LITTLE ABOUT ADP WORK MARKET: WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers. At WorkMarket, by ADP, we are driven by your success. We eng...