Technical Support

Job description

At Motion Industries (Mi), the Mi IMS Technical Support person is an expert in system set up management, and troubleshooting our third party vending and RFID solutions, as well as our proprietary VMI and Repair/Warranty applications. This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions. Responsibilities: - Import and manage data for vending, VMI, warranty/repair, RFID, and other software applications - Train customers on vending, VMI, warranty/repair, RFID, and other software - Coordinate customer requests for technical support, working through to conclusion - Provide technical expertise to branches & customers to resolve system and machine issues - Document all support tickets including corrective action, closure comments - Add information to the online Knowledge Base - Assist other Mi IMS Technical Support personnel with support calls - Assist customers in setting up access to the system (i.e. CribMaster Web) - Work with CribMaster and customer to develop custom reports - Advise Motion IT and 3rd party software providers about enhancements and bugs - Work with Sales to help define tec...