Customer Engagement Manager

Job description

General information Name: Customer Engagement Manager Ref #: 61277 Date: Thursday, May 14, 2026: Full / Part Time: Full Time: Description & Requirements: The Opportunity: Reporting to the Senior Customer Engagement Manager Service, this role is responsible for the translation of propositions into valuable, effective, and measurable engagements within the associated Customer Engagement value stream, collaborating with internal stakeholders across the organisation (e.g., portfolios’ product owners) to ensure alignment of the proposition to Customer Engagement targets and outcomes. This role is key in supporting the Head of Customer Engagement and Senior Customer Engagement Manager in their engagement with key internal stakeholders across the organisation – HI (C&I) and non-HI leaders (Optical, Dental, BVAC, GI etc.), providing insights and subject matter expertise on how their desired targets translate into a series of high-level compelling, personalised, and actionable propositions and initiatives, aligning with the Customer Engagement Value Framework and Contact strategy. What You’ll Be Doing: Here's what you can look forward to in this role: - Accountable for the development of va...