Interim Service Delivery Manager

Job description

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) £550 - £600 per day Essential Qualifications: - ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience: - Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; - Excellent customer service and negotiation skills; - Effective communicator at all levels of an organisation using a variety of media;. - Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services; - Experienced in establishing high performing teams and engaging staff in effective delivery of services; - Building a scalable, technically adept IT Support team that is underpinned by customer focussed culture; - Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk; - Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; - Developing an incident/problem management framewor...