Customer Service Representative

Job description

Job DetailsJob Location: Corporate - Dallas, TX 75201Position Type: Full TimeJob Category: SalesCustomer Service Representative Location: On‑Site (Uptown, Dallas, TX): Employment Type: Full Time: Compensation: $45K+ Bonus: We are currently seeking a Customer Service Representative for our corporate office in Dallas, Texas. The right candidate will be responsible for assisting New Home Sales Consultants with communication between customers and assure efficient and professional flow of information to and from New Home Sales Consultants, Sales Managers, the customer, and the Corporate Office. Key Responsibilities: Exercise judgment and discretion in managing all phone calls from the general phone number, MLS # and Megatel Website Assist customers with inquiries and implement problem solving plan as is appropriate Escalate any customer complaints to manager as deemed appropriate Assign leads to Home Sales Consultants and monitor progress of those leads on a case-by -case basis, including taking actions when judged necessary, including reassigning lead. Assist in selling the company's product in a manner consistent with company policy and at a volume that meets or exceeds set quotas Und...