Senior User Support Specialist

Job description

Senior User Support Specialist Employment Type: Full-Time, Mid-High Level: Department: Information Technology: CGS is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program in support of major applications and projects. This role requires expertise in computer applications, operating systems, and telecommunications. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Responsibilities and Duties: - Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager - Assists in setting up and operating an end-user support program for major applications supporting specific projects - Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and...