Customer Service Support Representative (Remote)

Job description

APPLICATION WINDOW CLOSES: APRIL 25, 2026: Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: MONDAY - FRIDAY 830AM - 5PM EASTERN STANDARD TIME: Job Duties/Responsibilities: - Act as a liaison between LabCorp, customers, and patients. - Maintain understanding of lab operations across departments. - Resolve routine requests using internal systems and procedures. - Communicate professionally with internal and external customers. - Clarify and confirm customer needs to provide solutions. - Meet productivity, quality, and service standards. - Identify root causes and help prevent recurring issues. - Multi-task effectively. - Research and resolve complex inquiries using databases. - Review test forms for accuracy and correct discrepancies per standard operating procedures. - Support initiatives to improve customer satisfaction and performance. - Maintain accurate records and CRM data in compliance with HIPAA. - Tro...