NOC II Engineer

Job description

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. RESPONSIBILITIES: - Monitor production network environment using a combination of monitoring tools to ensure availability. - Coordinate field router intrusive and non-intrusive testing and repair of circuits. - Coordinate onsite dispatch of Telecommunication vendor repair services. - Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. - Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously. - Responsible for configuring and maintaining monitoring tools. - May write or revise system documentation and procedures. - Work with Engineers to resolve production problems. - Write coherent trouble ticket notes on production incidents and problems. - Perform periodic health checks of systems. - Responsible for answering inbound calls and for providing support. - Escalate issues and problems according to procedures and best judgment. - Diagnose problems an...