Night Auditor Supervisor | Sarasota Art Ovation Hotel

Job description

- Be available to work a flexible schedule, including weekends, holidays, and overnight hours. - Handle guest complaints ensuring guest satisfaction. - Process all check-ins and check-outs according to established hotel requirements. - Adhere to payment, cash handling and credit policies/procedures. - Generate, print, and distribute daily reports to designated departments/personnel. - Ability to work alone in hotel setting - Other duties as assigned. Responsibilities: The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day. Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift. Qualifications: - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local a...