Mid-Level APPs / OSS-BSS Support Engineer

Job description

We are looking for a Mid-Level APPs / OSS-BSS Support Engineer with experience in Oracle Communications environments , including BRM, Charging, Billing, Mediation, Provisioning, and Order Management . The candidate should have solid hands-on experience in application support, production troubleshooting, monitoring, KPI analysis, documentation, maintenance support, and 24x7 on-call operations . The role requires strong coordination skills to work with customers, internal teams, and vendors , along with good knowledge of Linux/Unix, cloud-native platforms, Kubernetes, Grafana, Kibana, Prometheus, and monitoring tools . Exposure to OSS/BSS, BRM core nodes, and real-time charging / billing flows is highly desirable. This is also a remote LATAM-based role supporting LAD/EMEA operations , with availability for rotational shifts, weekend support, and maintenance windows . Spanish and English are required. Our preference is to have these resources based in Chile . However, we are open to considering candidates from the broader LAD region if they have the right skills and solid O&M experience in those domains.