Bilingual Customer Experience Specialist

Job description

Job DetailsJob Location: KEYSTONE SCIENCE SCHOOL - KEYSTONE, CO 80435Position Type: Full TimeSalary Range: $23.50 - $25.50 HourlyJob Title: Bilingual Customer Experience Specialist Compensation: $23.50- $25.50/hour: Housing Available: No: Reporting to: Customer Experience Manager: Direct Reports: None: Position Summary: As the first point of contact for families at Keystone Science School (KSS), the Customer Experience Specialist plays a vital role in shaping both first and lasting impressions. This position ensures a seamless and welcoming experience by guiding families through key processes such as check-in, check-out, and program logistics while delivering clear and professional communication. Additionally, the role is responsible for maintaining essential systems, upholding compliance with administrative policies, and streamlining operations to enhance efficiency. By balancing customer service with operational oversight, this position contributes to a positive and coordinated experience for all KSS participants. Key Responsibilities: Key Operations and Compliance Manage participant registration and payment processing, including tracking outstanding balances. Facilitate program...