Account Manager (Retention Focus)

Job description

Account Manager (Retention Focus) Application Deadline: 30 April 2026: Department: Customer Success (Mimeo): Employment Type: Full Time: Location: New York, NY: Reporting To: VP of Customer Success Description: SUMMARY: The Account Manager is a crucial member of the Customer Success team, responsible for ensuring the long-term stability and satisfaction of a high-volume portfolio of Mimeo’s core customers. The primary goal of this role is to drive Net Revenue Retention by focusing on adoption, expansion, proactive risk mitigation, and continued outreach to maintain the current business. This role acts as the customer's trusted operational partner, ensuring they maximize value from their current investment and establishing a foundation of loyalty that leads to consistent recurring revenue. Key Responsibilities: - Serve as the primary point of contact for a territory of core accounts, building and nurturing deep operational relationships. - Proactively monitor purchasing patterns, usage frequency, and customer health data to identify and address any risks to continued purchasing volume. - Ensure high customer satisfaction and address service issues efficiently by coordinating interna...